Best Home Security Companies Of 2024 – Forbes Home - Forbes

To determine the best home security companies ranking, the Forbes Home editorial team analyzed 22 companies and 133 systems, with each company's star rating determined by evaluating a variety of metrics, including:

App Reviews (17%)

App reviews, similar to overall customer ratings, can indicate the health of a home security company's user experience for customers. Ratings from the App Store and Play Store were evaluated, and the higher the rating for a company, the more points that company received.

Customer Reviews and Reputation (25%)

Customer ratings are a strong indicator of a company's performance, making it 25% of the total ranking. The team evaluated customer ratings from platforms like the BBB, Trustpilot and Consumer Affairs.

Customer Support (7%)

Customer support options accounted for 7% of the total ranking, and include each company's offering (or lack thereof) of live chat, phone service, community forum, knowledge base and a blog.

Pricing and Contracts (14%)

Pricing is an important factor when choosing among the best home security companies, which is why it accounts for 14% of the total ranking. The editorial team evaluated monthly self monitoring and pro monitoring fees at both the lowest and highest price points.

Setup (16%)

A home security company's ease of setup and installation policies could be a major factor for homeowners. The editorial team evaluated the setup for each company as well as contract lengths, policies and limitations to account for 16% of the total ranking.

Product Features (8%)

A home security company's offering of equipment and package options is paramount when deciding how to approach your home's security needs, which is why it makes up 8% of the total ranking. The team analyzed each company's offerings of equipment including full professionally installed systems, wireless security options, cellular network cameras, night vision cameras, Wi-Fi security cameras, plug-in wired cameras, outdoor cameras, fire detection and smoke alarms, panic buttons, water leak detection, sirens and more.

Smart Home Integration (8%)

Extra smart home features are a commodity in a time of homes adapting to smart home integration, which is why this category received 8% of the total ranking's weight. The editorial team evaluated each home security company's list of smart home integrations with platforms including Amazon Alexa, Google Assistant, Samsung, Apple Homekit and more.

Editorial Judgement (5%)

Additional points were awarded based on the judgment of our review team. Points were awarded for inclusions such as additional service availability and outstanding achievements or awards.